Technical Operations Specialist

About Us

SensePass is a dynamic, omni-channel payments platform that seamlessly connects merchants with the world’s leading processors, acquirers, and alternative payment providers. We handle complex routing and technical integrations across platforms and 100+ payment methods, empowering businesses with flexible, frictionless payment infrastructure.

The Role

We are looking for a highly organized and analytical Technical Operations Specialist to join our team. In this role, you will be the critical bridge between our merchants, partners, and internal R&D, sales and product teams. You will drive the technical onboarding of new clients, manage complex integration projects, and ensure our operational processes run flawlessly.

If you are an independent, process-driven problem-solver who thrives in a customer-facing capacity and loves untangling technical challenges, we want you on our team.

Key Responsibilities

• Technical Onboarding: Act as the primary technical guide for merchants and partners, leading them through API configurations, gateway setups, and platform integrations from kickoff to go-live.
• Project Management: Take end-to-end ownership of client implementations and internal technical initiatives, ensuring timelines, milestones, and deliverables are consistently met.
• Cross-Team Orchestration: Serve as the central hub between Customer Success, Product, and R&D. You will translate merchant needs into technical requirements and coordinate resources to clear integration blockers.
• Customer Advocacy & Relationship Management: Build strong, trust-based relationships with clients. You will be their main champion inside SensePass, ensuring their operational needs and technical issues are addressed promptly.
• Process-Driven Execution: Design, refine, and document operational workflows. You will build the playbooks and standard operating procedures (SOPs) that allow our technical support, project management and onboarding teams to scale efficiently.

Requirements

• Experience: Proven track record in project management and technical support, ideally within a B2B SaaS, fintech, or API-first environment.
• Technical Problem-Solver: A strong analytical mindset with the ability to troubleshoot complex platform issues, investigate logs, and understand product architectures.
• Highly Organized & Methodical: Exceptional ability to manage multiple overlapping projects, prioritize tasks effectively, and maintain meticulous documentation.
• Customer-Facing Excellence: Outstanding interpersonal and communication skills. You can explain complex product and technical concepts to non-technical stakeholders and maintain a calm, authoritative presence under pressure.
• Independent Operator: A self-starter who thrives in a fast-paced environment and requires minimal supervision to drive outcomes.
• Operational Mindset: A natural inclination toward building systems, optimizing workflows, and improving day-to-day efficiencies.

Bonus Points

• ERP Familiarity: Previous experience or familiarity with Oracle NetSuite or Microsoft Dynamics 365 (D365).
• FinTech Expertise: Strong understanding of the payment ecosystem (gateways, processors, card-present vs. CNP, etc.).